Shipping policy

• Standard Processing: All orders are processed and packed within [1–2] business days (excluding weekends and major holidays).
• Cut-Off Times: Orders placed after [Insert Time, e.g., 12:00 PM EST] will begin processing the following business day.
• Weekend Orders: Any orders placed on Friday afternoon, Saturday, or Sunday will be processed on the upcoming Monday.

• Calculated at Checkout: Shipping charges for your order will be calculated and displayed dynamically at checkout based on package weight and your location.
• Delivery Timelines: Estimated delivery dates provided at checkout are generated by the shipping carriers and are estimates only, not guarantees.

• Confirmation Email: You will receive a shipping confirmation email containing your tracking number as soon as your order has been scanned into the carrier's system.
• Tracking Activation: Please allow up to 24 hours for the tracking link to update and show active movement.

• Transfer of Liability: Once a package leaves our facility and is scanned by the shipping carrier (e.g., USPS, UPS, FedEx, DHL), custody and responsibility transfer entirely to the courier.
• Stolen or Lost Mail: We are not responsible for packages that are lost, stolen, delayed, or damaged in transit.
• Delivered Status: If your tracking status states "Delivered" but you have not received your package, please check with neighbors, look around your property, and contact the local courier branch immediately to file a formal claim. We cannot issue refunds or replacements for packages confirmed as delivered by the carrier.

• Track Your Package Close: Professional lash adhesives, primers, and removers are highly sensitive to extreme temperatures.
• Avoid Mailbox Storage: We strongly urge you to monitor your tracking closely to ensure your package is not left sitting in a hot or freezing outdoor mailbox for extended periods. We are not responsible for products that spoil or degrade due to transit temperatures or weather exposure.

• Double-Check Your Details: Please verify that your shipping address is 100% accurate before finalizing payment.
• Return to Sender: If a package is returned to our facility due to an incorrect or incomplete address provided by the customer, you will be responsible for the additional shipping costs required to re-ship the package. Original shipping fees are non-refundable.

• Duties & Taxes: International shipments may be subject to import duties, taxes, and customs clearance fees levied by your destination country.
• Customer Responsibility: All additional customs charges are the sole responsibility of the buyer. We have no control over these fees and cannot predict what they may be.